50bet's Privacy Policy

50bet ("Platform", "we", "our") operates a safe and reliable online betting and casino service for users in Bangladesh. When you use 50bet's website, app, or any digital service, you are considered to have accepted the terms of this privacy policy.

This policy describes what types of information we collect from you, how that information is processed and stored, under what circumstances it may be shared with third parties, and what rights you have regarding your information.

This privacy policy is an integral part of 50bet's Terms and Conditions. We encourage you to read and understand both documents together. If you disagree with any part of this policy, please stop using our services and contact our support team with any questions.

50bet uses your information only for specific, legitimate, and transparent purposes. We never process your information unnecessarily. We use information for the following purposes:

3.1 Account Management & Service Delivery

Your information is used to complete the registration process, keep your account active, verify login, and deliver our betting and casino services without interruption.

3.2 Financial Transaction Processing

Your information is used to securely process deposit and withdrawal requests via bKash, Nagad, Rocket, and bank transfer, to maintain transaction records, and to prevent financial fraud.

3.3 Identity Verification & Fraud Prevention

Your information is used as part of the KYC (Know Your Customer) process to confirm your identity, verify authorised use of your account, and identify suspicious activity.

3.4 Ensuring Responsible Gaming

Your information is used to monitor your gaming behaviour, identify potentially problematic play patterns, and provide the necessary support in line with responsible gaming guidelines.

3.5 Customer Service Improvement

Your information is analysed to properly resolve your support requests, provide effective assistance via live chat and email, and further improve service quality in the future.

3.6 Technical Development & Security

Your information is used to identify and resolve technical issues on the platform, maintain cybersecurity, monitor SSL encryption performance, and improve the overall user experience.

50bet uses cookies and similar technologies that help our website function correctly and improve your experience. Cookies are small text files stored in your browser or on your device.

4.1 Essential Cookies

These cookies are essential for the platform's core functionality. They keep your login session active, verify security, and assist with transaction processing. Disabling these cookies will prevent the service from working correctly.

4.2 Functional Cookies

These cookies remember your preferences, language settings, and previous activity so that you receive an improved and personalised experience on your next visit.

4.3 Analytical Cookies

These cookies help us understand how users are using the platform — which pages are visited most, where issues arise, and how overall performance looks. This information does not reveal the identity of users.

4.4 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit some features of the platform.

50bet does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited and legitimate circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These partners operate under their own privacy policies.
• Technology service providers: Technology service providers that support platform operations — such as cloud storage, cybersecurity, or data analytics providers — may receive limited information under strict confidentiality agreements.
• Legal obligations: Information may be disclosed to comply with valid court orders, government agency requests, or applicable legal requirements.
• Fraud investigations: Information may be shared with regulatory authorities as necessary to investigate financial crime, money laundering, or fraudulent activity.
• With your consent: In any case other than those listed above, your explicit consent will be obtained before sharing information with a third party.

All third parties must ensure a high standard of data protection through agreements entered into with 50bet. They may only use the information they receive for narrow and specific purposes.

50bet gives the highest priority to the security of your information. We keep your information secure through both technical and organisational measures.

6.1 Technical Security

• All data transmissions are encrypted using SSL (Secure Socket Layer) encryption technology.
• Sensitive information such as passwords is stored in encrypted format — no one can view passwords directly.
• All transaction data is stored on secure servers with no unauthorised access.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls, intrusion detection systems, and multi-layer authentication mechanisms are used.

6.2 Organisational Security

• Only authorised staff have access to personal information, and access is granted only to the information necessary for them to carry out their responsibilities.
• All staff receive training on data privacy and protection.
• Data processing agreements are executed with third parties.

Although we take the highest security measures, it is not possible to guarantee complete security when transmitting data over the internet. We therefore ask you to keep your account password confidential and not to share it with anyone.

50bet retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law.

• Active accounts: Your information will be retained for as long as your account remains active.
• Financial transaction records: Transaction information may be retained for an extended period to meet financial regulations and audit requirements.
• After account closure: When an account is closed, most personal information is deleted after the legal retention period, though some information may be kept for a longer period for fraud prevention and legal compliance purposes.
• KYC documents: Identity verification documents are retained for the period specified under the relevant regulations.

Once the specified retention period has ended, information is securely deleted or anonymised in a way that it can no longer be linked to any individual.

50bet believes you should have full control over your own personal information. To that end, we ensure the following rights:

8.1 Right of Access

You may request at any time to know what information 50bet holds about you and to receive a copy of that information.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. You can also update some information yourself by going to the profile section of your account.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete information relating to legal obligations or financial transaction records.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be temporarily restricted — for example, if you are disputing the accuracy of the information.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or by email at [email protected]. We will process your request as quickly as possible.

50bet is a platform for users aged 21 and over only. We never knowingly or intentionally collect personal information from minors.

Age verification steps are included in the registration process. If we have credible evidence that a user is under 21, we will immediately close that account and delete any information collected.

If you are aware that a minor is using 50bet, please contact us — we will take the necessary action promptly.

50bet may update this privacy policy from time to time — in response to technical changes, the introduction of new services, or changes in applicable regulations.

For significant changes, we will publish a notice on the website or inform you by email to your registered address. The "Last Updated" date will be shown at the top of each version.

Continued use of the platform after an update will be taken as acceptance of the revised policy. If you disagree with any change, please contact our support team.

We recommend that you review this page regularly so that you are always aware of the latest policy.